Client Testimonials

Client Testimonials

We believe the best way you can judge us is to listen to what our customers have to say about us.  Below are a few customer testimonials.  If you would like to provide a testimonial, contact us at insure@burns-insurance.com

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My wife and I would like to thank Burns Insurance and Auto-Owners Insurance for the exceptional service when we had a storage shed collapse during the winter of 2014. We never had a claim on property insurance in over 45 years. The adjustor and personnel at Auto-Owners walked us through how to report all information needed such as building quotes and personal property inventory. All bills were paid promptly as presented to them. Friendly, honest people are great to work with. We truly appreciate the relationship.
– Dallas and Lois

We would like to thank you for your outstanding support of our family following the loss of our home to a fire. We will never forget your personal touch and compassion in our time of personal crisis. You were on the scene immediately, and you supported us through the claims process every step of the way. We are also extremely impressed with the IMT Group; they delivered very prompt and professional service. They provided funds immediately for our temporary expenses and expedited our claims every efficiently. Because of these efforts we felt no financial pressure as a result of the fire. We know others who have experienced fires and have not had the same favorable experience. There is no doubt we made the right choice in doing business with Burns Insurance. We have strongly recommended your service to our friends and family as a result of your great work.
– Al and Amy

I would like to commend Mary for her excellent customer service and down-to-earth attitude. We have recently purchased a home and called what feels like a million insurance companies. We called Burns Insurance and the miracles that were worked is beyond exceptional! When I sat down with Mary to sign the insurance papers, she explained everything to me as a person and not just insurance talk. I would recommend Mary to everyone for her excellent customer service.
– Sharon

Recently I received a nice gift card to Kwik Trip. What a neat way to say thank you! I am so fortunate to have worked with my agent, Mary Spittel, for several years. Her devotion to my needs and to the potential needs of my family & friends has been amazing.
– Marcy

Thank you so much for helping Neal navigate his first insurance policy. You went above and beyond the call of duty by providing your afterhours phone number. He really appreciated the “extra care” and so did we. Buying your first car (new) financing it and insuring it is such a scary adventure!
– Wayne and Cindy

I just want to thank you for always looking out for us!! Sam said this insurance company is amazing to work with, very easy to deal with and no run around. He said we couldn’t ask for better! Thanks again! – Kayla and Sam

I just wanted to say thank you for your excellent business. I have been very pleased to have you as our insurance carrier as you do a great job. Also want to let you know of your excellent staff. They are so very friendly and always get back to me, especially Mary who always helps me out no matter what the question or advice I need. You have a top-notch company and just wanted to let you know.
– Dennis

Thank you so much for your sponsorship! We really appreciate your help, but more than that, we are proud to have you insuring us. Your employees are all so helpful, friendly and knowledgeable. And again, we thank you! – Donna

Thank you, I appreciate you taking care of our insurance needs. It is great to be back with West Bend Mutual Insurance and your insurance agency is fantastic as well. Anytime we need anything, you or someone on your team is always there. This is very much appreciated by Katie and me.
– Trent and Katie

I don’t usually write letters like this one, but I wanted you to know how I feel about your organization’s outstanding staff, especially Mary Spittel. Recently, because of my financial situation, I had to make some changes in my health insurance and Mary was instrumental in helping me understand and feel confident in the new process. She was always there to happily answer any questions I brought to her. If Mary was unavailable, other staff members always tried to help me but, if necessary, Mary returned my calls in a timely manner. I am going to miss Mary’s helpful assistance, along with the rest of your staff, but I will not hesitate to recommend your insurance organization to family and friends.
– Susan

Thank you, Peggy, for helping through this long process. I wish I could have you as my agent as you were the only one helping me and I appreciate it a ton! If I do decide to move back, I will keep you on my list. Thanks again! – Molly

In our lives, we have the opportunity to touch people in many ways. I would like to thank you for the positive way you’ve touched mine. During the years you handled my account you were always professional yet personal in caring for me.
– Rich

Just to let you know, one of the reasons I selected Burns Insurance as my agent was because of the initial contact I had with your receptionist – very friendly and personable. Another reason was how you handled things professionally and your positive attitude.
– Donna

Thank you for your prompt, courteous service. I do appreciate the diligent customer care; it’s nice to see this kind of professionalism in our business world of today.
– Ken

Special thank you to let you know how much I appreciate everything you and your staff have done for me and my son.
– Sheri

Very prompt on answering all of my questions and also very prompt on getting our quotes.
– Trent

I could only wish all companies we deal with did so at the standard you set.
– Larry

I recently switched my vehicle insurance to Burns Insurance and was pleasantly surprised by the rate for additional coverage that I did not previously have. I am now in the process of changing my homeowner’s coverage over too. Fantastic group of individuals, well worth the time to contact them.
– Lois

Your efficiency shines!
– Marcia

Working with Mary has been more than 101% satisfactory. I am a visionary regarding the importance of “proactivity” in serving others. Mary has “read my mind,” been kind with my busy schedule/needs and always professional.
– Marcia

We took out auto, home and umbrella insurance through Burns Insurance saved a lot of money and got much better coverage. Mary is an absolute joy to work with. She’s very knowledgeable, helpful in any way needed and offers services to her customers like she’s part of the family. She was able to find insurance for our “ticket challenged” son for his car! Her way of handling us as clients as well as the rates she found for us, will make for a long and happy relationship with Burns Insurance.
– Mike and Judy

We highly recommend Cindy Burns and her pleasant and efficient staff for all of your insurance needs. We feel highly confident we are getting the best suitable coverage for the lowest possible rate eliminating any need for comparison shopping.
– Pat and Bill

Burns Insurance is quick to follow up on any questions I may have. They go the extra mile to find the best policy/premium. I am very impressed when they called out of the blue to tell me they found a better rate with another carrier. It’s nice to know they go to the trouble for the individual client.
– Jim

We have found that with Burns Insurance we have had fast response in any questions. They work with you on rates to find the company that’s best for you. In the last year we had to add a teenager to our policy, and they came up with a very good rate, so we didn’t have to shop around. They don’t avoid you when you need answers.
– Lynn and Lance

Burns Insurance was highly recommended by a good friend. I phoned them and told them what I needed and within a half hour called me back. Very pleased with the pleasant people, wonderful staff that are more than willing to help with anything.
– Maxine

Our hats are off to Burns Insurance Agency. They found us a company which gave us better coverage with lower rates. They also don’t forget you after the sale.
– Theresa and Wes

I do feel 101% satisfied with your company. So just keep up the good work!
– Ken

We were quite pleasantly surprised at how much more farm coverage the staff at Burns Insurance we able to get for us for 25% less premium than our former insurance carrier. I look forward to arranging our auto policy soon.
– Lee and Gale

Burns Insurance was tenacious in tracking down the best and most affordable insurance for my business. I know Burns Insurance is an invaluable member of my business team.
– Harvey

After my first year with your agency, I am very happy to state that both you and your agent Dick have been outstanding. Please keep up the good work!
– Ken

Friendly, courteous service with great expertise and a more complete higher level of products and services available than any other P&C agency I’ve worked with before.
– Louann

Burns Insurance, particularly Cindy has been exceptional in her professional demeanor and expertise. Our insurance needs were quite unusual and our costs very high in the past. This means a lot to a non-profit. Cindy not only increased our coverage but was able to lower the costs. We are most grateful!
– Mari

We recently relocated to another home in La Crosse and the least of our concern was our insurance. Burns Insurance was the easiest issue that we had to address due in fact to the competent and friendly staff. Even though we no longer live in Marshfield we will continue our association with Burns Insurance because of the service and support.
– Gregg and Kay

Thank you for taking me into your insurance agency. I feel very satisfied with the help I have received from you.
– Mary

I was very impressed by the fast and friendly service. Thanks for everything I couldn’t have asked for better!
– Nicole

Although they never met me, I didn’t have any problems with getting insurance and everything was done through the mail, so I didn’t have to take time out of my busy schedule to travel somewhere.
– Heidi

Our previous insurance dropped us because of our kids’ driving records, so we have been insurance hopping for the last few years. We now have Burns Insurance covering our home, camper and four vehicles. The rate is great! We paid our insurance and even got a refund because they found another discount that we qualified for.
– Jeri

You all are just simply awesome! Thank you for all your help and cooperation.
– Jodi and Toby

When I need to ask questions, I get the person on the phone right away. I think they have helped me out so far and I believe they will in the future. Good rates and service.
– Arlene

Thank you for the fast response on getting all of our concerns in order. I suggest to everyone I know to get insurance form you.
– Sherry and Jason

Thank you so much for being so kind and helpful to me as I was attempting to find an agency to insure with (as a single woman now). Life is not always easy, but you helped me very much.
– Rose

If we could, I would consult with Cindy for any insurance decision I made. She is professional, knowledgeable and goes above and beyond what is expected. As an executive, I am more confident of having the right coverage.
– Elizabeth

I have found working with your agency very pleasant and professional. Cindy is very helpful as is all the staff I have worked with. I get a response to my questions promptly.
– Pamela

After going through a major life change recently, I needed a lot of help with insurance issues. Cindy helped me find auto and home insurance coverage at the best possible rates. But especially important was her willingness to help me through this difficult time with her compassionate and friendly attitude.
– Patricia

I have found Burns Insurance to be very efficient, always shopping for the best company to fit my needs and my pocket book in a very timely and friendly manner.
– Marcy

Our experience with Burns Insurance has been exceptional. Cindy is always easily accessible and have proven they have our best interest at heart.
– Lee and Mari Ann

Cindy and her staff from Burns Insurance have been the best agency we have known. Her and her team go the extra mile to make sure we get the best possible rates out there. Besides saving us money with good rates, Cindy has become a good friend and agent giving us her personal best with fast and friendly service. We would highly recommend Burns Insurance. Keep up the great work!
– Scott and Kathy

I was so pleased with the employees at the Burns agency from the receptionist to the agent Kyle. I was particularly impressed with Kyle; he was very knowledgeable and pleasant to deal with. I would recommend this agency, particularly Kyle, to anyone.
– Carol

My son Matthew was just in there this morning to learn about vehicle insurance and what you can do for him. Excellent Job! This is why my family does business with you and will keep doing business with you.
– Don

Kyle, I want to thank you for your advice, your wonderful customer service, your patience and your sense of urgency in the matter.
– Angie

I just wanted to send a thank you to your agency for helping out Cole. I know it was a stressful one and super last minute! Because of your hard work, we were able to close Cole’s mortgage on time. He is currently at his closing getting the keys to his first home! Kyle, you were great! I appreciate you taking this one on for me. You truly are a great agency to work with; I know this professionally but also personally!
– Elisha
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